Responsible Gaming at pkuck

1 Our Commitment to Safe Play

pkuck was built on the principle that entertainment and player safety are not competing values — they are inseparable. We operate this platform for adults in Bangladesh who choose to gamble as a leisure activity, and we take seriously our responsibility to ensure that experience remains positive and within each player's personal means.

Our responsible gaming programme is not a legal checkbox. It is an active, ongoing commitment embedded in how we design our products, train our support team, and communicate with players. Every feature on pkuck — from the cricket betting markets to the live casino tables and slot game library — is built with player welfare considerations in mind.

We monitor player behaviour patterns on an ongoing basis. Where our systems detect activity that may suggest a player is experiencing difficulty — such as rapid, repeated deposits, unusually long sessions, or a sudden change in betting patterns — our team is trained to reach out proactively and offer support or information about the tools available.

We also recognise that responsible gaming is a shared responsibility between the platform and the player. pkuck provides the tools; players are encouraged to use them proactively, honestly assess their own behaviour, and reach out before a problem becomes serious. The earlier you engage with these resources, the more effective they are.

2 18+ Age Restriction & Verification

pkuck is strictly an 18+ platform. No individual under the age of 18 years is permitted to register an account, make a deposit, place a bet, or access any real-money game or sports market on the pkuck platform. This is a non-negotiable condition of use and applies to all players in Bangladesh without exception.

During the registration process, every player is required to confirm that they are aged 18 or above. This declaration is legally binding under the terms of the pkuck account agreement. Where there is any reason to doubt a player's stated age, pkuck will request documentary evidence before permitting continued access to the platform.

• Accepted age verification documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.
• Accounts will be suspended pending verification if a player is unable to confirm their age upon request.
• Any account found to belong to a person under 18 will be permanently closed and all funds returned to the verified payment method on record, after satisfactory identity checks.
• Players who become aware that a minor has accessed their account must contact pkuck support immediately so that appropriate steps can be taken.

pkuck also conducts periodic random age and identity verification checks on existing accounts as part of our ongoing compliance programme. Players selected for such checks will receive an email from [email protected] with instructions. Failure to respond within the stated timeframe will result in temporary account suspension until verification is complete.

3 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people experiencing difficulties continue to believe their gambling is under control long after it has started to cause harm. Awareness of the warning signs is the first and most important step towards addressing the issue.

The following self-assessment questions are drawn from widely used screening frameworks. If you answer "yes" to three or more of these questions, we encourage you to contact our support team or activate one of the protective tools described in the sections below.

If you are concerned about your gambling behaviour, do not wait for the problem to worsen before acting. The tools described in the following sections can be activated immediately and at no cost. Early intervention is consistently the most effective approach.

4 Deposit Limits & Player Control Tools

pkuck provides a suite of player-controlled tools that allow you to place firm boundaries on your gambling activity. These tools are available through your account settings at any time and can be activated immediately. You do not need to explain your reasons or seek approval — simply set the limit that feels right for you and it will take effect at once.

Increasing a deposit or loss limit — unlike decreasing one — is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This deliberate delay is designed to prevent impulsive decisions made during an active gambling session from bypassing the protective intent of the limit system.

Players may also set a wager limit, which caps the maximum stake permitted on any single bet or spin. This is particularly useful for players who enjoy games with wide stake ranges, such as live casino tables or feature-rich slot titles, and want to prevent individual bets from exceeding a comfortable level.

5 Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension that you can activate when you feel you need a break from gambling — whether following a losing streak, a stressful period in life, or simply as a planned pause to reassess your play habits. During a time-out, your pkuck account is fully suspended: no logins, deposits, bets, or game access are possible.

The available time-out durations on pkuck are:

• 24-Hour Time-Out: A one-day pause. Suitable for a brief cooling-off after an impulsive session or a day where gambling felt less controlled than usual.
• 48-Hour Time-Out: A two-day suspension. Gives you a short weekend-length break to rest and reflect.
• 7-Day Time-Out: A full week away from the platform. Recommended when you notice a pattern of behaviour you want to interrupt.
• 30-Day Time-Out: A month-long break. Appropriate for players who want an extended period to evaluate their relationship with gambling without committing to permanent self-exclusion.

Time-outs are activated instantly upon request and cannot be reversed mid-period, regardless of how the request is made. When the chosen period expires, your account returns to active status automatically — you are not required to re-register or submit a new application. You will also receive an email reminder as the time-out approaches its end, so you can extend it if you feel that would be beneficial.

6 Self-Exclusion Programme

Self-exclusion is the most comprehensive protective measure available to pkuck players. Unlike a time-out — which is a temporary pause — self-exclusion is a formal commitment to stop gambling on the pkuck platform for a defined extended period or permanently. It is intended for players who have assessed their gambling behaviour and determined that a prolonged or indefinite break is necessary for their wellbeing.

Self-exclusion options available at pkuck include:

• 6-Month Self-Exclusion: Your account is suspended for a minimum of six months. During this period, no access, deposits, or play of any kind is possible.
• 1-Year Self-Exclusion: A twelve-month exclusion. Suitable for players who want a full year to focus on other aspects of their life and wellbeing.
• 5-Year Self-Exclusion: A long-term exclusion covering five years from the activation date.
• Permanent Self-Exclusion: An indefinite exclusion with no automatic expiry. Reinstatement is only possible after a formal review process with a minimum waiting period and supporting documentation.

Once a self-exclusion request is submitted, the following actions are taken by pkuck within a maximum of 24 hours (and typically within a few hours of receipt):

1. Your account is suspended and all active sessions are terminated.
2. Any pending promotional emails or marketing messages addressed to your account are suppressed.
3. Your account profile is flagged to prevent re-registration using the same identity details.
4. A confirmation email is sent to your registered address acknowledging the exclusion and its duration.
5. Any remaining account balance is preserved and will be returned to your verified payment method upon request.

To initiate self-exclusion, contact the pkuck support team at [email protected] with the subject line "Self-Exclusion Request", stating your registered account email and the exclusion duration you are choosing. Our team will process the request promptly and with complete confidentiality.

7 Getting Help & Support Resources

If you believe gambling is becoming a problem for you — or for someone close to you — the most important step is to reach out for help. pkuck's support team is trained in responsible gaming and will respond to any concern with discretion, empathy, and practical assistance. There is no judgement and no penalty for asking for help.

To contact the pkuck responsible gaming team directly:

In addition to contacting pkuck directly, players in Bangladesh experiencing gambling-related difficulties are encouraged to seek support through mental health professionals, community health centres, or family counselling services available in their city or district. General wellbeing resources are available through healthcare providers in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

Friends and family members who are concerned about a loved one's gambling behaviour can also contact pkuck's support team. While we are limited in what account-specific information we can share due to privacy obligations, we can offer guidance on how to approach the conversation and what resources may be available to help.

pkuck will never penalise, restrict, or treat differently any player who contacts us about responsible gaming concerns. Requesting help does not result in negative consequences to your account status beyond the specific protective measures you request. Your account history and personal communications related to responsible gaming are treated with the highest level of confidentiality within our team.

8 Protecting Minors

Preventing access by individuals under the age of 18 is one of pkuck's most fundamental obligations. We implement both technical and procedural safeguards to minimise the risk of minors accessing the platform, and we expect adult account holders to take responsibility for protecting minors in their households.

• Never share your pkuck username, password, or account access with anyone under the age of 18.
• Do not save your pkuck login credentials in a browser profile that is accessible to children or teenagers in your home.
• Log out of your pkuck account completely whenever you step away from a shared device.
• Use device-level parental control software on computers, tablets, and smartphones that are used by children in your household. Most major operating systems (Android, iOS, Windows) include built-in parental control features at no additional cost.
• If you suspect that a minor has accessed your pkuck account, change your password immediately and contact [email protected] so that we can review the account activity and take any necessary protective action.

pkuck uses age verification checks at registration and at key account milestones (such as first withdrawal). Where any doubt exists about a player's age, we will suspend account access until documentary proof of age is provided. These checks are a normal part of our commitment to operating a safe, compliant platform.

pkuck is committed to continuous improvement of its age verification and minor protection processes. If you have a suggestion or concern related to this aspect of our platform, please share it with our support team. We take all such feedback seriously and review it as part of our ongoing platform safety programme.