Privacy Policy

1 Information We Collect

When you register and use the pkuck platform, we collect personal data in several ways. The categories of information we gather, and the specific data points within each category, are described below. We collect only what is necessary for the stated purposes and do not retain data beyond the periods outlined in Section 5 of this policy.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data belonging to a minor has been collected, we will delete it promptly and close the associated account in line with our age-restriction policy.

2 How We Use Your Data

pkuck processes your personal data only for legitimate, documented purposes. We do not use your data for undisclosed commercial purposes and do not sell your personal information to third parties. The primary purposes for which pkuck processes player data are as follows:

• Account Management: Creating, maintaining, and securing your pkuck player account, including identity verification and the enforcement of account-level restrictions where applicable.
• Transaction Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank cards, and processing withdrawal requests to verified payment methods in Bangladeshi Taka (৳).
• Legal & Regulatory Compliance: Meeting anti-money laundering (AML) obligations, fraud prevention requirements, and any disclosure obligations imposed by applicable law or lawful authority.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and making responsible gaming tools available, including deposit limits, self-exclusion, and cooling-off periods.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and improving the quality of our support service based on interaction history.
• Platform Improvement: Analysing aggregated, anonymised behavioural data to understand how players use the pkuck platform and to make product and content decisions that improve the overall experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and seasonal campaign information exclusively to players who have opted in to receive such communications. You may unsubscribe at any time.
• Security & Fraud Prevention: Detecting and investigating suspicious login activity, bonus abuse, multi-accounting, and any other activity that poses a risk to the integrity of the pkuck platform or its players.

Where pkuck relies on your consent as the legal basis for processing (for example, for sending marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of marketing consent does not affect your ability to use the pkuck platform.

3 Cookies & Tracking Technologies

The pkuck platform uses cookies and similar technologies (such as local storage tokens and session identifiers) to ensure the site functions correctly, to keep you logged in across pages, and to gather anonymous analytics data that helps us improve the platform. This section explains the types of cookies we use and your options for managing them.

• Strictly Necessary Cookies: These cookies are essential for the pkuck platform to operate. They handle session authentication, security tokens, and load balancing. You cannot opt out of these cookies while using the platform, as they are required for basic functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting, display options, and game history context — so that you do not need to reconfigure them on each visit.
• Analytics Cookies: pkuck uses internal analytics tools to collect aggregated, anonymised data about how players navigate the site — including page views, session durations, and feature usage patterns. This data is never linked to an individual player's identity for external sharing.
• Security Cookies: These cookies support fraud detection and abuse prevention systems. They help pkuck identify unusual access patterns that may indicate a compromised account or automated bot activity.

pkuck does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. We do not participate in cross-site behavioural advertising programmes.

Cookie data collected by pkuck is retained only for the duration of your session or for the specific purpose for which each cookie was set. Analytics data derived from cookies is stored in an aggregated, non-identifiable form for up to 24 months for internal product analysis.

4 Sharing & Disclosure of Data

pkuck does not sell, rent, or trade your personal data to any third party for their own commercial use. We share your information only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

• Payment Processors: To process deposits and withdrawals, pkuck shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. Each provider operates under its own privacy and security standards.
• KYC & Identity Verification Partners: pkuck may use third-party identity verification services to validate the documents you submit during the KYC process. These partners process your verification data solely for that purpose and are contractually prohibited from using it for any other reason.
• Game Studio Providers: When you play games by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and anonymised player identifier may be shared with the provider's game server to facilitate gameplay. No full identity data is transmitted to game studios.
• Legal & Regulatory Authorities: pkuck will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by a valid legal order, court directive, or applicable law. We will notify the affected player of such disclosure where legally permitted to do so.
• Fraud Prevention Networks: In cases of confirmed or strongly suspected fraud, pkuck may share relevant data with industry fraud-prevention networks to protect the broader player community and prevent harm.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the pkuck business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such change and given the opportunity to close their account if they do not wish their data to be transferred.

5 Data Retention & Storage

pkuck retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal and regulatory obligations, or to resolve disputes. The table below summarises our standard retention periods by data category.

When the applicable retention period expires, pkuck permanently deletes or irreversibly anonymises the relevant data so that it can no longer be attributed to an individual player. Anonymised, aggregated data may be retained indefinitely for statistical and product analysis purposes, as it no longer constitutes personal data.

All player data is stored on servers protected by industry-standard access controls, encryption at rest, and regular security audits. Access to identifiable player data is restricted to pkuck personnel with a documented operational need and is subject to strict internal access-logging policies.

6 Your Rights & Choices

As a player on the pkuck platform, you hold a number of rights with respect to your personal data. pkuck respects these rights and has processes in place to handle requests promptly. To exercise any of the rights described below, contact the pkuck support team at [email protected] with the subject line "Data Rights Request" and your registered account email address.

• Right of Access: You may request a copy of all personal data pkuck holds about you. We will respond within a reasonable period and provide the data in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. We will action the correction and inform any third-party processors who hold the same data where applicable.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires us to retain it. Note that data subject to mandatory retention periods (e.g., financial transaction records) cannot be deleted before those periods expire.
• Right to Restrict Processing: In certain circumstances — for example, while you contest the accuracy of data we hold — you may request that we restrict processing of that data while the matter is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to other types of processing based on legitimate interests, though pkuck may be permitted to continue processing if we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by adjusting your account preferences or contacting support. Withdrawal does not affect the legality of processing carried out prior to withdrawal.

7 Data Security Measures

pkuck takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or app and pkuck servers.
• Encryption at rest for sensitive data fields including identity documents, financial records, and password hashes.
• Role-based access control (RBAC) ensuring that only authorised pkuck personnel can access identifiable player data, with all access events logged.
• Regular independent security audits and penetration testing of the pkuck platform and backend infrastructure.
• Automated intrusion detection systems that flag and respond to unusual access patterns in real time.
• Multi-factor authentication requirements for all pkuck internal system accounts with access to player data.
• Staff training on data protection principles and secure data handling procedures, conducted at onboarding and refreshed annually.

While pkuck applies rigorous security standards, no internet-based platform can guarantee absolute immunity from all security threats. In the event of a data breach that poses a risk to player rights, pkuck will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

8 Policy Updates & Contact

pkuck reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new product features, or evolving legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date. For significant changes, pkuck will also notify registered players via their account email address in advance of the changes taking effect.

Your continued use of the pkuck platform after a revised Privacy Policy has been published constitutes your acknowledgement of the changes. If you do not agree with any updated provision, you should cease using the platform and contact us to request account closure.

This Privacy Policy was last reviewed and updated in January 2026. The policy applies to all personal data collected by pkuck from players located in Bangladesh and any other jurisdictions in which pkuck operates.

For any questions, concerns, or requests relating to this Privacy Policy or the way pkuck handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and all privacy-related enquiries are handled in strict confidence.

pkuck Data & Privacy Team
Email: [email protected] — Subject line: "Privacy Enquiry"
Platform: https://pkuck.app
Operating hours: 24/7 | Bangladesh Standard Time (UTC+6)

Last reviewed and updated: January 2026. pkuck reserves the right to amend this Privacy Policy at any time. Continued use of the platform following any amendment constitutes acceptance of the revised policy.